In some areas of our website we offer contact and advice via live chat. With the help of live chat, you can communicate with one of our consultants via text messages.
When you access and use Live Chat, your browser will automatically transmit the following data for technical reasons at the beginning of the session, which we will keep separate from any other information you transmit to us:
- Date and time of access
- Duration of visit to our website
- Web browser type including version
- Operating system used
- Amount of data sent
- Event type
- IP address
The legal basis for this data processing is Article 6 (1) (f) GDPR, and our legitimate interest is to ensure and maintain the operation and security of our service, as well as to eliminate malfunctions.
In this context, we process data without identifying the specific person to whom it relates, for analysis purposes.
If you provide us with additional personal data via live chat, this will be done on a voluntary basis.
Texts entered by you in the form of live chat will be stored on our server on our behalf.
The applicable legal basis for this data processing is Article 6 (1) (b) GDPR.